“Personal data” means all information collected and stored in a form that allows you to be personally identified, either directly (eg by name and surname) or indirectly (eg by phone number) as a natural person. Before you provide us with this information, we recommend that you read this document, which describes our privacy and personal data protection guidelines.
Protection of personal data
The hotel respects your privacy and treats all personal information as strictly confidential information. In the process of processing and managing personal data, we act responsibly and take the necessary measures to protect your personal data from unauthorized access, disclosure, alteration or destruction, and we will keep personal data as accurate and up-to-date as possible. All employees are obliged to maintain confidentiality and protect all personal data to which they have access at the workplace where they are employed and are obliged to use them exclusively for a specific (prescribed) purpose, to provide service to the guest or client or to meet the obligations of the Hotel relations.
Protection of children’s personal data
The hotel advises parents and guardians to teach children about responsible and safe handling of personal information on the Internet. The hotel does not collect, does not want and does not intend to collect personal data of persons under 18 years of age and we will not use it in any way or disclose it to third parties (except those legally prescribed personal data when registering a minor guest in the hotel, in the presence of parents or guardians ). We would be grateful if your children would not provide us with any personal data and information without your permission.
• name and surname
• email address
• telephone, mobile or fax number
• credit card information
• JMB data
• transaction account and other information you provided to us during the payment or payment security process
• any other information you provide to us that you wish to remain confidential
• CV when applying for a job or open job application
We will take all reasonable steps to ensure the accuracy and completeness of any of your personal information recorded with us.
The term “sensitive data” refers to information about your racial or ethnic origin, political views, religious or philosophical beliefs, union membership, health, sex or sexual orientation, genetic data, criminal records and any other biometric data that used for the purpose of unique identification. In accordance with the Personal Data Protection Regulation, the Hotel does not collect, does not want to and does not intend to collect sensitive data. We may act on your explicit request or instruction that you have voluntarily given us in order to protect your health and life (for example, allergies to certain foods and ingredients, gluten or lactose intolerance, etc.) or to adequately serve you and meet your special requirements and needs (eg access for the disabled, etc.).
Method of collecting personal data
We can collect personal data in every interaction or contact with a guest, client or business partner, and in every segment of our business. You can give us your personal information in the following ways:
• by inquiring and requesting information regarding booking a service, stay or visit to our hotel
• in communication with us by phone, e-mail, social networks, fax and other channels
• by paying at our hotel
• in the process of booking accommodation and other services (conferences and banquets, food and beverage services, wellness)
• during the process of organizing events at the hotel
• filling out surveys after your stay, giving feedback or reviews related to your stay or use of our services and products;
• during visits to our booth at trade fairs and similar events
• by participating in a prize competition or promotion
• in other ways of communication and correspondence
We may also receive personal information from third parties with whom we work closely (including, for example, travel agencies and accommodation reservation providers, event and congress agencies, business partners, subcontractors or suppliers in technical services and payment and delivery services, etc.).
Purpose of the obtained data
All information we receive or request is used solely for the following purposes:
• the most efficient response to your inquiry
• providing information on hotel accommodation, conferences and events and other services
• providing the services you have requested from us (accommodation, organization of events, seminars, celebrations, etc.)
• fulfillment of obligations arising from various contracts between you and us, such as making reservations and reservations (contractual obligation)
• registration in the computer system of the hotel and registration of the e-visitor system upon your arrival at the hotel for the purpose of data processing and keeping the prescribed records (legal obligation)
• to ensure the provision and payment of the service
• preparation of confirmation of reservations, offers, invoices and other documents (contractual obligation)
• Improving your stay at the hotel
• use your feedback to improve our services
• our internal statistical data processing
By your inquiry and provision of your personal data (such as e-mail address, telephone number, etc.) through all forms of communication you give your explicit consent that the Hotel may contact you to offer its services and other stated purposes and thus confirm that you are familiar with our Policy Policy. The above data will only be used for this purpose.
If you want to receive news and notifications about our special offers, promotions and other services through our newsletter, please subscribe to the newsletter available on our website www.hoteldeluxe.ba. By subscribing to the newsletter mailing list, you give your explicit consent (consent) to receive the newsletter in your e-mail inbox. You can also withdraw your consent at any time and unsubscribe from our mailing list to receive newsletters. Unsubscribing from the mailing list does not affect the legality of data processing in the time preceding the unsubscription.
Cookies and Internet Technologies
Our website may use “cookies” and other technologies that make it easier for us to deliver content to you according to your interests, process reservations or requests and / or analyze the characteristics of your visits. “Cookies” are a kind of data packets used by servers to send status information to a user’s browser and to return status information to the original server through that same browser. Based on this pattern, the information is tailored to your needs and the way you typically use the Internet. Cookies do not contain your name but your IP address, and once you stop working on the server, the information is no longer available to us. If you wish to delete or disable cookies on your computer at any time, you can update your browser settings (for information on how to delete and disable cookies, search your browser by selecting the “Help” menu).
The hotel processes the personal data of candidates who apply to our job vacancy and keeps it until the final completion of the job vacancy. After the completion of the job vacancy, the Hotel keeps the personal data of the selected candidates with whom it concludes an employment contract and the data of the candidates who have given their consent to remain in the databases for 2 years after applying for the vacancy. Only authorized persons of the Hotel have access to the personal data of job candidates. Other collected applications are deleted from the e-mail box and those in paper form are destroyed in an adequate manner.
Open job applications
Open applications sent to us by candidates who want to work with us are kept for 2 years from the date of receipt of the open application. Only authorized persons of the Hotel have access to personal data from open job applications if the data has been forwarded to e-mail for these purposes: email@example.com
The hotel only collects personal information that you have voluntarily provided to us and uses it for the purpose of providing hotel services. We may share your personal information with other parties if we have your consent or if it is necessary in order to fulfill the contractual obligations, ie to provide the ordered services.
The hotel is not responsible for accidental or error due to force majeure or other objective circumstances that could cause accidental and unintentional breach of the guaranteed protection of your data, but guarantees that the error will be corrected as soon as possible if practicable.
Data processing and retention
The hotel will process your data for the time required to achieve the above purposes. The hotel will retain your information for as long as necessary or permitted in accordance with applicable law. After the end of the contractual relationship, the Hotel keeps the client’s data for 11 years (in accordance with legal provisions), and in case of consent and legitimate interest (as a legal basis for data collection) the Hotel keeps the data until withdrawal of consent or objection to legitimate interest.